HOLIDAYS AT SALT & STONE
May I have a gift receipt for my order?
We currently do not offer a gift receipt option, however your recipient will have the option to do a gift return or an exchange in our returns portal, by inputting their order number, which can be found on their packing slip.
What is your holiday return policy?
We are offering an extended holiday return window.
Orders made between November 23rd 2025 to December 20th 2025, have until January 31st 2026 to initiate a return.
For the US, please use our return portal https://returns.saltandstone.com/#/
For CA and UK, please reach out to info@saltandstone.com with your order number and reason for your return.
Let us know if you have any questions or we can assist you with anything else.
How much does shipping cost during the holidays?
Please see our shipping costs below, by shipping location.
US
Standard Shipping: $8 USD
Expedited Shipping: $15 USD
Free Shipping on orders $50+ USD
CA
Standard Shipping: $15 CAD
Free Shipping on orders $75+ CAD
UK
Standard Shipping: £5 GBP
Expedited Shipping: £15 GBP
Free Shipping on orders £50+ GBP
- Expedited shipping does not apply to Body Mist or sets with Body Mist
When should I place my order so it arrives in time for the holidays?
To ensure your order will arrive by December 25th, 2025, please see our shipping deadlines below:
Standard Shipping:
USA: 12/12/25
Canada: 12/16/25
UK: 12/20/25
Expedited Shipping:
USA: 12/20/25
Canada: 12/22/25
UK: 12/18/25
- Expedited shipping does not apply to Body Mist or sets with Body Mist
Any suggestions for holiday gifts? I need some advice!
Limited-edition holiday sets are in—all boxed up and ready to gift. The Full Body Set is a deluxe, full-sized routine in their signature scent. The Deodorant and Mini Body Mist Duo is the perfect stocking stuffer and sized just right for holiday travel. Shop all of our sets here.
Our minis let you give the gift of scent discovery. The Discovery Duo is a great way to find your signature scent in our two best selling formulas, the Deodorant and Body Wash.
For a completely custom set made just for them, you can Build Your Own Set or Build Your Own Mini Set.
Body Cream is a perfect gift for the colder months. It’s deeply hydrating and ultra-rich, locking in lasting scent and leaving skin soft all season long.
Of course, you can never go wrong with a Gift Card. Happy gifting.
SHIPPING & DELIVERY
Do you offer expedited shipping?
We currently offer expedited shipping in the U.S. and the UK (flat rate expedited shipping costs $15 in the U.S. and £15 in the UK).
*Please note that expedited shipping is not offered on orders containing Body Mist.
Do you offer free shipping?
We do offer free shipping for qualifying orders:
United States: Free shipping on orders over $50 USD
Canada: Free shipping on orders over $75 CAD
United Kingdom: Free shipping on orders over £50 GBP
*Please note this is subject to change based on promotional periods.
How much does standard shipping costs?
Standard shipping rates are the following, depending on your location:
United States — $8 USD
Canada — $15 CAD
United Kingdom — £5 GBP
My order was marked as delivered but I haven’t received it.
We understand it’s frustrating when a carrier has marked your order as delivered and you still haven’t received it. We ask that you please allow the shipping carrier a window of two business days after the order was marked as delivered for it to arrive, as it’s not uncommon for there to be a delay in this process.
If your order still hasn’t arrived after two business days, please reach out to us at info@saltandstone.com so we can help.
Additionally, please keep in mind that any instances of damaged or lost items must be reported to Salt & Stone within 30 days of delivery.
What is your current processing and shipping timeframe?
Our current processing time is 3 business days. It can take an additional 3-8 business days for delivery, depending on the carrier.
Where do you ship from?
Orders ship from different locations depending on where the order is being routed to. Please see the below breakdown of our shipping locations:
United States: Orders ship from Valencia, California
Canada: Orders ship from Brampton, Ontario
United Kingdom: Orders ship from Greater Manchester, England
Where do you ship to?
We offer shipping within the United States, including Alaska, Hawaii, and U.S. territories such as Puerto Rico, the U.S. Virgin Islands, and Guam. We also ship to Canada and the United Kingdom. All orders are domestically dispatched from our warehouse locations in the United States, Canada, and the United Kingdom.
*Due to shipping restrictions, we are unable to ship Body Mist products to Alaska, Hawaii, and the U.S. territories at this time.
Where is my order?
Click here to track your order here. If you need any additional assistance, please email us at info@saltandstone.com.
My package was stolen. What should I do?
We’re so sorry to hear that your package is missing. Unfortunately, we’re not able to file claims on packages that were stolen, so we recommend reaching out to your local authorities for help.